To Our Valued Customers,
We hope that this message finds you and your family safe and healthy,
These are difficult times. The New York Legislature and Department of Financial Services have been implementing emergency measures in an effort to protect insurance policyholders who have been hit with financial hardship because of the COVID-19 pandemic. Regulations they enacted apply to most insurance policies and include: the waiver of late fees, the prohibition on reporting negative date to credit reporting agencies, and the repayment of late premiums over 12 months.
If this pandemic has impacted you, this means help may be available.
If you can demonstrate that you're unable to make a timely premium payment due to financial hardship because of the COVID-19 pandemic, you may be able to pay such premium over 12 months.
If your policy is financed through a premium finance agency, they may be required to provide a grace period before canceling your policy for late payment of an installment if you can demonstrate financial hardship because of the COVID-19 pandemic. This grace period will be 60 days for a property/casualty policy; 90 days for a life insurance policy. You may be given a 12-month period to pay the missed installment, and the premium finance agency may not impose late fees or report you to any credit reporting agency or debt collector because of that installment.
You may prove hardship by submitting a written attestation to the insurance company or premium finance agency regarding your financial hardship resulting from the COVID-19 pandemic. The full text of the relevant regulations can be read here: https://www.biginy.org/nysdfs. Or you may check the New York State Department of Financial Services website at https://www.dfs.ny.gov/consumers/coronavirus for updates.
If you have any questions about this or your policy, please don't hesitate to contact our team. We're proud to continue helping you protect what matters most.
The Team at EZ Budget Agency, Inc.
PROGRESSIVE'S RESPONSE TO COVID-19
Introducing the Apron Relief Program
To us, the apron is a symbol of protection. That's why we're assisting our customers, employees, communities, and agents by committing over $1 Billion to them in this time of need.
To Our Customers
Assistance with Coverage and Payments
During this unprecedented time, we know you may be experiencing stress and financial hardship. While you're doing your part to fight the pandemic, we're committed to being there in your time of need. With that in mind, here are some steps we're taking to make things a little easier:
Personal Auto Premium Credit
If you have an active personal auto policy at the end of April or May, you will be receiving a 20% premium credit. There is nothing you need to do. We will calculate your credit for you at the end of that month, and you'll see it in your Progressive account a few weeks after that. It's all automatic. We plan to provide you a confirmation message when each credit is in your account.
We don't want you to worry about losing your insurance if you can't pay right now. Starting April 1, 2020, we'll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020. Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.
In the meantime, automatic payments will continue to go through unless you tell us to stop them. And after May 15th, any remaining balance on your policy will become due. If you need more support, please don't hesitate to call us-we're happy to work with you to manage payments moving forward.
We encourage you to make a payment right now if you're able to. But if you need extra time, please give us a call-we're ready to help.
If you've already requested billing leniency, please be patient with us. Our systems haven't caught up quite yet, so you'll continue to receive bills and your Payment Schedule may not reflect your request.